Frequently Asked Questions
Q: How can I pay for an order? What currency do you use?
A: All prices are in € Euro! Payment ONLY with PayPal or Credit Card – NO BANK TRANSFERS!
Buying and paying on Discogs
Q: How can I get in contact with you?
A: Please contact us via Discogs messages through the TIMELINE of your order, and NOT by private mail messages (unless you have a general question not regarding a specific order, of course – if asking about a certain item, please include the direct link to that also, so we can find it easily). And please REMEMBER TO SEND US YOUR E-MAIL if you want pictures, etc.
Q: When can I expect an answer to my message?
A: Messages will usually only be answered Mondays+Tuesdays, and Thurdays+Fridays, from 9 – 17 CET (Central European Time Zone), as we’re CLOSED on Wednesdays and during the weekends. Sometimes it can take a day or two before we get to your message (especially after the weekend, as we get MANY messages), but DON’T spam us, please – we will answer you as soon as we see your first message!
Q: When do you send my order?
A: We send parcels out twice a week (every Tuesday and Friday), and we ship from DENMARK, EUROPE.
Once your order is marked “Payment Pending”, we will go straight to the storage and pick up your records. Because of handling times, it usually takes 0-2 weekdays before we can mark it “Payment Received” (and then usually max 0-2 days before marking it “Shipped”).
That means, best case scenario, we will ship on the same day you order – and worst case, after 4 days. Most orders are on their way after maximum 2 days though
WE ALWAYS SHIP TO THE ADDRESS STATED HERE ON DISCOGS, IF YOU’D LIKE TO HAVE THE RECORDS SENT TO ANOTHER ADDRESS, PLEASE LET US KNOW IN THE TIMELINE OF THE ORDER ASAP. – And please remember to add your FULL name, as postal services cannot guarantee 100% delivery with only half a name!
Q: Can you send parcels to my Post Box / Pack Station?
A: YES, we can send to P.O. Boxes – But we need to inform you, that when sending to those places, we cannot guarantee delivery, if there’s not a person present to ensure it gets delivered correctly. Tracking is still active of course. Is this okay with you, then we can send there, no problem.
Q: Can I pick up the records directly from you?
A: YES, local pick-up in NØRREBRO, COPENHAGEN, DENMARK (EUROPE) is also a possibility. In that case, just write so in the timeline when you make an order, and we’ll set shipping to 0 and arrange pick-up later (we will write you the address and our phone number when the order is ready). We normally only have pick-ups on Mondays and Thursdays from 10-16! If you’re just visiting, and you’d like to pick up another day, please write us first to make sure it’s possible – we’re usually quite flexible in most cases, except Wednesdays and weekends! ;
Q: How long does it take for my order to arrive?
A: For shipments sent within Denmark, delivery generally takes 1-2 weeks. For the rest of Europe delivery takes about 1-5 weeks, and for the rest of the world delivery time is usually 2-6 weeks, but sometimes less/more, depending on the speed of your local postal service and/or customs. ALL parcels will be sent with tracking. For alternative arrangements please contact us for more details.
Please note! Actual delivery time is the period from your parcel is shipped, until it arrives at the country of destination. The local postal handling and customs can prolong the delivery time. Once the parcel is outside of Denmark, we have NO CONTROL over final delivery – just like any other person sending parcels. We do not own the postal service, unfortunately.
Also, because of the COVID-19 Corona-situation, there are some countries that have massive postal delays at the moment – especially USA, Spain and Portugal has had a lot of problems delivering their shipments at the normal rates.
Q: Is tracking included in the shipping price?
A: YES, mandatory TRACKED SHIPPING is included for ALL countries worldwide.
Please don’t ask us to send without tracking – we can’t do that.
Q: Where can I find my tracking number?
A: ALL TRACKING NUMBERS WILL COME TO YOUR PROVIDED E-MAIL 1-3 DAYS AFTER BEING MARKED “SHIPPED”, so please wait a few days before asking us to find the number for you – it will come automatically (if your e-mail is correct of course, and the spamfilter is off
You can use all provided tracking numbers on this page: PostNord International Tracking
Q: I have special requests about my order – what to do?
A: If you make an order and have a special request (details about item or such), we’ll make sure the item is as you want, and we can always cancel the order if it’s not. Just remind us in the timeline of the order, and you can hold payment until we make sure it’s what you want. PLEASE NOTE: Some items (especially those priced less than €10), we cannot check, as the processing time will be too costly for us. Please refer to the ratings guide if you’re unsure about the quality of the record (eg. “Good” = bad).
Q: Are you always 100% sure that your listed item is exactly like the item on the Discogs’ page?
A: Short answer: No. Long answer: We always try to match the exact item listed of course, but some records can be extremely difficult to identify, and can take excruciatingly long time to find, so occasionally we have to take a qualified guess, which exact item is our corresponding copy. But if you want to be 100% sure before we ship it – just ASK US about further information and/or a photo, and we will of course check this before sending the order out.
Q: How do you grade your records? And how does the gradings system work?
A: We do 99% of all our gradings VISUALLY only (because of time restraints). Our stock is more than half a million records. Rule of thumb: If you can feel it (ie. a scratch), you can hear it. So we do our best to look for any visual flaws, but even a flawless record can sound bad upon playback – in that case, just contact us, and we will find a solution later.
PLEASE NOTE: A sleeve graded as “Generic” does NOT have the original cover!
PLEASE NOTE: We do NOT grade inner sleeves! (there’s no option for that on Discogs), so if these are important to you, ASK us about them before we send out. Often they are not included, but sometimes they are! If we write “OIS” in the comments, then it has Original Inner Sleeve.
A small guide regarding grading of records:
Discogs grading guide
Mint: Absolutely perfect in every way. Certainly never been played.
Near-Mint: A nearly perfect record. The record should show no obvious signs of wear.
Very Good Plus: Will show some signs that it was played and otherwise handled by a previous owner who took good care of it.
Very Good: Noticeable groove wear and light scratches. Surface noise will not overpower the music.
Good Plus: Can play without skipping. Significant scratches, surface noise, and groove wear.
Good: Can play without skipping. Significant scratches, surface noise, and groove wear.
Fair/Poor: Record is cracked, badly warped, or won’t play through without skipping or repeating.
Grading sleeves is a bit more difficult, but are generally the same as for records. Sometimes an original sleeve can be missing though, and in that case it’s graded as “Generic” (which means the record is just in a standard picture-less sleeve). All special included extras (Posters, inserts, post cards, stickers, Inner sleeves, and various defects (punch holes/saw-cuts/stickers/writings/etc)), are not always mentioned in our descriptions, but if this is important to you, then write us and ask about the specifics BEFORE we send them out – not after
We always try to the best of our ability to live up to these gradings, but as we can only do visual gradings (because of the sheer volume of our stock), occasionally an item can be over/under-graded a single grade, as grading records is also not an exact science, and opinions always differ – however, if it’s more than two gradings off, please contact us before leaving feedback, and we’ll of course solve the issue ASAP
Q: Can I see a picture before buying this? Do you send it to my e-mail?
A: If you are interested in pictures or detailed information of any records/labels/matrix-numbers/etc, we can of course check the specific items, but expect some waiting time, because they’re in our external inventory, and it will take at least a couple of days to get them to the office (where we answer messages and ship from). If you haven’t made an order, and you want to see pictures of the specific item in question, then REMEMBER TO SEND US YOUR E-MAIL, so we can send pictures. There’s no way to send images via Discogs messages!
PLEASE NOTE: We do NOT take pictures of items priced less than €10. The handling process alone will cost us more than this. You’d just have to take a chance in that case
Q: I want an audio sample – can you send it to me?
A: For 99.9% of the records we have, the answer is no. But for really rare and expensive records (priced higher than €20), that are not immediately available many other places, we DO occasionally make an exception. We don’t send full songs though (only to check audio and identify tracks), so please don’t ask us to send complete rips, as that is illegal.
Q: I want some discount on a record – how do I get that?
A: We have activated the “Make Offer”-button on most of our inventory (excluding a few items – mainly the new stock), so feel free to send offers on those that are open for bids – We get many daily requests, so be aware that it might take a couple of days before we can respond to your offer(s). Those items that have offers enabled can be found here: Best offers
And please remember: We CAN’T correct prices after an order has already been made – you have to send the offers through each individual item page before making the order, and then we will merge and send a new invoice (assuming the offers will be accepted).
Q: I want some discount on my finished order – how do I get that?
A: Normally we don’t discount the order after it has been made (we can’t correct the prices – Discogs doesn’t allow that). BUT we can give discounts on larger purchases, as per the price chart at the top of our seller terms, depending on your country/location. If you reach the buying limit, then shipping will be FREE (if Discogs automatic system doesn’t correct the shipping, just let us know and we’ll set it manually later).
We can always cancel the order (within 14 days) if you can’t afford it, it’s no problem. If you wait longer than 14 days before you react, negative feedback will automatically be left by the Discogs system.
Q: I want to add more records to my already completed and paid order – how do I get that?
A: Sorry, but once an order as been paid, we start packing, and nobody will read the timeline again until it’s getting the shipping label on it right before going out the door. And as it’s a quite costly (not less very time-consuming) process for us to pull out an order mid-shipment, we cannot offer this service under normal circumstances. If you’d like to add more records to an order, then HOLD payment until you’re completely done ordering, and are 100% ready to finalize it! (Remember, all orders can stand for up to 14 days, so there’s NO need to send payment immediately
Q: I want to make a bulk offer – how can we do that?
A: Unfortunately, there’s no way to make bulk offers.
The easiest way to achieve discounts on larger purchases, is to reach the level for free shipping, as per the price chart at the top of our seller terms, depending on your country/location.
Q: I can see your listing says [Reduced price! 50% off!] – does this mean that I will get 50% off the listed price?
A: No, the discount has already been applied – that goes for all discounted items. There’s no option to give discount on Discogs after an order has been made, so that’s why we have to apply the discount immediately (the previous price was 50% higher).
Q: My parcel hasn’t arrived yet, and it’s been more than 2 weeks!
A: Please wait longer. Occasionally the parcels can be delayed (especially during these COVID-19 times) – but as long as the tracking number is active, it should still be in transit – most likely stuck in customs somewhere. If it takes more than 2 months before delivery, then it’s another case of course – just write us then, and we’ll try to find a satisfactory solution for all
Q: Something was wrong with my order when I got it – what do we do now?
A: Just write us in the timeline of the order (not private messages please), and then we’ll figure something out – our goal is that everyone is a happy customer, so don’t be shy if something annoys you – please DO NOT JUST LEAVE FEEDBACK WITHOUT CONTACTING US FIRST! And please don’t hold a grudge, there’s no need to make enemies, when you can make friends instead. We’re honest sellers, but with a stock as huge as ours (about half a million items), mistakes DO inevitably happen, even though we try to keep it to a minimum. We will always attempt to solve any issues to the best of our abilities, so don’t hesitate to contact us
WE ARE NOT RESPONSIBLE FOR PARCELS LOST IN TRANSIT! Once an item has been shipped, full ownership is transferred to the buyer. We are not responsible for lost or damaged items once they left the warehouse. Of course we’ll provide you with all information we have to locate your order. Please get back to us, and we’ll dive into it and send tracking info if available.
Q: My parcel was returned to you – how do we proceed?
A: Depending on the reason why it was sent back, we have different solutions – but we will always write to you in the timeline, if your parcel comes back. If no interest in reshipping, the buyer will be refunded the price of the items included in the order, but not the shipping cost.
Q: You told me I would get a refund ASAP – but it’s been more than 24 hours now, why is it taking so long?
A: We try to handle all refunds at the same time every day, as only one person has access to our PayPal-account. But in really busy periods, it can take up to 2-3 days before we get around to it – but please don’t worry, we haven’t forgotten you! (Occasionally there can be some hold-up at PayPal though, so if it has been more than 2-3 days, just contact us again, and we’ll get right on the case of course).
Alrighty, if there’s no more questions, just order away!
– We’re looking forward to sending you some lovely sounds